Frequently asked questions

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Here are some of the questions we get asked most about the DropCall365 service. If you have a question, check to see if we have an answer for you. If not, feel free to get in touch and we'll be happy to answer your question.

Can I make calls using my landline number?

Yes, you can make calls using your landline number as the caller ID. Any calls you make are included in your package minutes with us.

Certain premium rate numbers (e.g. chat lines) cost more to call, and so are charged extra.

Because we use mobile or wifi data for the call, not your mobile minutes, it's much less expensive than more common 'call forwarding' solutions. And don't forget, we offer full high definition audio for your calls which is far superior than the mobile call network.

Will any mobile phone work?

You can use any smartphone using Apple's iOS or Google's Android software. You then install our app on your phone to use the service. You will need a data connection - either wifi or mobile data - to make and recieve calls.

Does this affect my existing phone service?

No, our service is separate from any call plan you have on your phone and using our service will not use any of your minutes or incur any call charges from your current provider. You can change providers and SIMs whenever you want. You can use any SIM that provides reliable mobile data (3G or 4G) with the service. You will be billed by your SIM provider for the data you use, usually this is part of an included GB allowance. Calls only use a small amount of data.

Does your service work anywhere in the world?

Yes, we have extensively tested calls across the world and have certified a large number of countries, cities, and networks for use with our service.

Can I recieve calls using my landline number?

Yes, you can recieve calls made to your landline number. They will ring your mobile anywhere in the world. Any calls you recieve are included with your package minutes.

What calling features are included?

As well as inbound and outbound calling, we have call waiting, voicemail, smart queue, call back, and conference calling included at no extra cost on all plans.

Will my application for a landline number be accepted?

In some regions we have to submit an application for a number to the local telecoms regulator for approval. Don't worry, we will help you comply with the documentation requirements to ensure that you get your number. If, for any reason, we can't issue you with a number, you are covered by our money back guarantee.

Will you install a landline?

We don't install a physical phone line at your office or home. We connect your new landline number at the telephone exchange, we then connect the line to your existing mobile phone using our app.

When I recieve a call, how will I know which number is ringing?

When a call comes in using your new number, your mobile display clearly shows the line and also the caller's ID so you can answer the call correctly.

Are there any hidden charges?

Unlike other companies, we have no hidden charges. We charge a one off connection fee for certain numbers, then a monthly charge that covers your calls. All charges are shown clearly during purchase. If you run out of minutes, you can buy more at the same cost. Calls to most destinations are included with your plan. If you want to call premium rate numbers such as chat lines, we can normally accommodate the call, however, these calls may use your included minutes faster than normal rate calls. There are no other charges for using any of our calling features such as voicemail. We also have no minimum term so you are free to cancel if you no longer need the service and you will not be billed again.

How does the money back guarentee work?

If we can't provide you with a landline number for any reason, we will refund your purchase price. It is unusual not to qualify for a landline, however some regions have specific requirements that we will help you meet if at all possible.

What Payment Methods Do You Accept?

During the check-out process you can choose to pay with Visa or Mastercard, and you can choose to be charged in GBP, USD, EUR, JPY, CAD, AUD.

You can also pay by Bank Transfer. We have EUR, GBP and USD accounts available for you. Please include a reference to help us match the payment to your account, your name or your account number if you already have an account.

GBP - UK Pounds (£)

Account number: 96681249
IBAN (to receive GBP from UK only): GB44 TRWI 2314 7096 6812 49
UK Sort Code: 23-14-70
Address: TransferWise, 56 Shoreditch High Street, London, E1 6JJ, UK

EURO - Eurozone Countries (€)

IBAN: DE76 7001 1110 6057 4016 38
Address: Handelsbank, Elsenheimer Str. 41, M√ľnchen, 80687, Germany

USD - US Dollars ($)

Account Holder: TransferWise FBO COBALT BARQUENTINE LTD
Account number: 8310353895
Wire transfer number: 026073008
Bank code (SWIFT / BIC): CMFGUS33
Routing number (ACH or ABA): 026073150
Address: TransferWise, 19 W 24th Street, New York, 10010, United States

What support do you offer?

We can help with any question relating to your account, including buying new numbers, setting up your service so that it works the way you want it and any app install or configuration questions.

How do I contact support?

First, check that your question isn't already covered in our 'frequently asked questions' section - this is the quickest way to get answers to common questions. Next, if you need some help getting started, have a look at our 'getting started' guide that walks you through some of the common options you might like to select. Then, if you have a question, please use our contact form or support phone number to get in touch with support who will be happy to assist you.

What regions and languages do support cover

Our support center is based in the UK (GMT time zone) and provides worldwide support in English. We can arrange to call you back at a time that fits your time zone if you wish.